Quick Shipping FAQ's
- Pimsleur Audio ships courses world-wide
- Generally, we ship the same day your order arrives(3:00PM PST cutoff)
- Shipping quotes are provided in real-time by USPS & UPS, with no markup
- We can ship your package via Ground, 3-day Air, 2-Day Air, Next-Day Air
- Unless otherwise noted, all free shipping is via USPS or UPS Ground Service
- USPS is used to ship Internationally, and to APO & P.O. Box addresses
- UPS is used for shipping within the continental US
- We can Drop-Ship & Blind-Ship upon request for no additional charge
** Holiday Shipping Notice **
Please be aware that during the Holidays, UPS will not guarantee time commitments for Ground serivce. This does not apply to 3-Day, 2Day or Next-Day service.
Where Will We Ship To?
Pimsleur Audio can ship anywhere in the United States, Canada & Internationally to almost every country.
Where Do We Ship From?
Your order may ship from one of several locations across the country. Most CD orders are shipped out of the Los Angeles area.
Where Is My Package?
When we ship your package, we send you a tracking number via email. If you did not receive email with a tracking number, please check your spam folder. You can also contact us and we can track it down for you.
Pimsleur Audio contact info:
You can email us at: firstname.lastname@example.org or call:
in the US: Toll-Free 800-804-7819 or Worldwide:(949) 276-2916.
Our normal business hours are: Mon-Fri: 8:30AM - 5:30PM PST & Sat: 10:00AM - 4:30PM PST
You can track your UPS package here(will open a new window)
You can track your USPS package here(will open a new window)
How Long Before We Ship Your Order?
We always strive to ship all orders the same day as we receive them. Our regular cutoff time for same-day shipping is 3:00PM, PST. However if your shipment needs to be expedited, in many cases we can still ship it out same day by calling our customer service dept.
Same-Day shipping is only guaranteed for Comprehensive Level Courses as part of our In-Stock Guarantee. ESL, Basic, Quick & Simple, Compact & Conversational courses are typically in stock, however these do not fall under our In-Stock Guarantee.
When Will I get my package?
If your package is going out via UPS 3-Day, 2-Day or Next-Day Air, it will arrive in 3 days, 2 days or the next day after
your order is placed, if placed before our 3:00PM PST cutoff time.
UPS Ground shipments can take between 1-5 days depending upon your location.
Click this Ground Time In Transit Map(will open in a new window) to get actual delivery times to your zipcode.
Please be aware that UPS is closed on weekends as well as the following days(will open in a new window), and this can affect your shipment arrival date.
USPS Priority Mail: Priority Mail generally takes 2-3 days to reach it's destination. In addition, USPS delivers on Saturday.
USPS Express Mail: Express Mail has a one ot two day time commitment depending on your location. Use this USPS calculator to determine when your package will arrive.
USPS International(Priority): USPS Priority Mail Inrernational generally takes 6-10 days to reach it's destination.
USPS International(Express): USPS Express Mail International takes 5-7 daya to reach your location, exclusive of customs delays.
What If I Paid For Expedited Shipping and My Package Arrives Late?
If you paid for expedited shipping(3-Day Air, 2-Day Air or Next-Day Air) and your package does not arrive on time, we will refund your shipping cost. Please see the section below on our Expidited Shipping Guarantee Terms & Conditions.
Money-Back Guarantee on Expedited Shipping
If your order ships via UPS 3-day Air, 2-Day Air or Next-Day Air, and your package does not reach it's destination on the date/time committed to by UPS, Pimsleur Audio will refund your entire shipping cost subject to the following conditions:
- The delay was not caused by weather delays or acts of God- UPS does not guarantee package arrival date if delays were caused by those contitions
- Under the same terms & conditions set forth by UPS- in other words, if UPS guarantees arrival date, so do we.
Please note that during the Holiday season and certain other times, UPS does not guarantee Ground shipping time commitments, nor does UPS guarantee any shipping service commitments if the package is delayed due to inclement weather.
APO/FPO & P.O. Box Addresses
We ship to US Armed Services APO/FPO addresses, as well as to P.O. Box addresses. Please note that for these shipping destinations, your package will be shipped via USPS. UPS does not offer shipping service to these types of shipping destinations.
Pimsleur Audio ships packages to destinations world-wide. We offer both USPS Priority Mail International & USPS Express Mail International. Please note the following for International shipments:
- Customs delays are common in some countries, so please plan accordingly.
- USPS Priority Mail International has no real-time tracking, however USPS Express Mail International does offer package-tracking.
- Insurance may need to be added to your package at an additional cost depending on the country. Pimsleur Audio is not responsible for lost/damaged packages sent outside the USA.
How We Calculate Shipping Rates
All shipping rates presented are the actual rate quotes from UPS & USPS. Pimsleur audio does not add markup shipping rates.
For International shipping, Pimsleur Audio may automatically add shipping insurance to your shipping charge. Insurance varies, but is typically $2-$10 depending on the value of the package and the country it is shipping to.
Use Our Shipping Estimator!
For both Domestic & International destinations, you can get current shipping rates for any package in your Shopping Cart with our Real-Time Shipping Quotes Estimator. To use it, you must have one shippable item in your cart, and be viewing the cart. All you do is enter your country, state and/or zip code, and the actual shipping rates will be presented.
In addition, you will always be presented with your shipping options and rates during the checkout process so you know what shipping will cost before you purchase the item.
Please note that for international shipments, the shipping estimator does not include any insurance cost to the quotes.