60-Day Money Back Guarantee for Pimsleur 'Basic' CD Programs only
We honor a 60-day money back guarantee on Pimsleur 'Basic' Courses (please see below for our Compact, Comprehensive and Combo Pack Return Policy). If you are not satisfied with your Pimsleur 'Basic' course, we'll gladly refund your investment. An RMA number must accompany all returns. Call us at 1 (866) 398-9079 to receive your RMA number and return instructions. All returned merchandise that is not accompanied by a registered RMA number will be shipped back to the customer at the customer's expense and the return will NOT be processed (no exceptions). The 60-day return period begins on the day you receive your product(s).

All returns must be accompanied by the following:

• A return reference number (this number will be provided to you when you call us)
• The reason for your return
• The invoice you received with your order

It is highly recommended that you ship your return via UPS, USPS, FedEx, DHL or a similar carrier that offers tracking and insurance. We will not be responsible for damage to products during shipping. So please take care in packaging your product so it doesn't get damaged in transit.

By making a purchase from PimsleurAudio.com, you assert that you have read and understand this return policy.

Return Policy for all other Courses (Compact, Comprehensive, Combo Packs)
We honor a 30-day money back return on all CDs, Cassettes & Bookchips. Returns will only be accepted if the product(s) are unopened, unused and in new condition inside the original packaging and sealed inside its shrinkwrap, having all paperwork and accessories included. Or if the product is damaged. An RMA number must accompany all returns. Call us at 1 (866) 398-9079 to receive your RMA number and return instructions. All returned merchandise that is not accompanied by a registered RMA number will be shipped back to the customer at the customer's expense and the return will NOT be processed (no exceptions). The 30-day return period begins on the day you receive your product(s).

All returns must be accompanied by the following:

• A return reference number (this number will be provided to you when you call us)
• The reason for your return
• The invoice you received with your order

It is highly recommended that you ship your return via UPS, USPS, FedEx, DHL or a similar carrier that offers tracking and insurance. We will not be responsible for damage to products during shipping. So please take care in packaging your product so it doesn't get damaged in transit.

By making a purchase from PimsleurAudio.com, you assert that you have read and understand this return policy.

Downloadable Return Policy:
Due to the nature of downloadable products we are unable to accept any downloadable returns. If you are unsure about whether the product you are going to purchase is right for you then we suggest trying the Pimsleur Basic Course of your chosen language to sample the course before engaging in a larger commitment.

By default, we ship packages without requiring a signature upon delivery. If you'd like to add this service to your shipment, you must contact us at 1 (866) 398-9079 to explicitly request that a signature be required upon delivery. We nor the shipping company can be held responsible if the package is lost, stolen or damaged once delivery has been made!

These policies can change at anytime without notice.